HOW CAN WE HELP?
What does it mean if an item is showing as a ‘backorder'?
When an item is available to purchase as a backorder, you are being given the opportunity to reserve a copy so that you can be one of the first to receive it once it comes back in stock! It’s essentially like placing a pre-order for an already released line. Any item showing as a backorder is a confirmed order placed with our suppliers.
How can I pre-order something that’s already been released?
Board games will come in and out of print from manufacturers quite regularly. This means that some products can go out of stock for weeks or months at a time (even if they’ve been released years earlier) and we might not know when they’re coming back in. Placing a backorder means that even if we only receive limited stock on one of these lines you will have a reserved copy that will be despatched to you the same day that we receive that stock.
When will my backorder item be dispatched?
We typically see most backorder items arriving with us within 2 months of placing our initial order with the supplier. However, this is entirely dependent upon where the item appears in the supply chain. Sometimes your order can take 1 week after ordering to be dispatched, in some cases it can take over 2 months. Once the product has arrived with us, your order will be dispatched immediately based on the delivery option you chose at checkout.
My backorder item has not arrived with me and it’s been more than 2 months.
Backorder items typically take up to two months to be fulfilled. However, in some rare cases, they can take longer to arrive with us. This can be down to various factors outside of our control. However, we aim to inform customers about problems with backorders as soon as possible after hearing of any problems ourselves.
The information on the website is normally based off the most recent information from the supplier. Where they are unsure of a future date we use estimates based off how long that supplier takes to deliver backordered products.
When is payment taken on my backorder-order?
Payment for your backorder is taken immediately when you place your order.
What happens if my order for a backorder also contains items which are currently in stock?
If your order contains multiple items including at least one backorder, your whole order will not be shipped until all items are in stock. If you want to purchase a regular in- stock item alongside a backorder, we suggest placing separate orders to ensure you receive the in-stock item(s) as soon as possible.
Can I cancel my backorder?
Provided that your order has not yet been dispatched, you are more than welcome to cancel your backorder. Please contact our customer service team to request a cancellation and we will complete this for you.
Is my backorder guaranteed?
Any item made available through backorder is a confirmed order with our suppliers, which we expect to arrive with us at some point in the near future. In some rare cases, we are informed by suppliers that certain lines are no longer being printed or are not available to purchase anymore – in these instances we will contact any affected customers and ensure their backorder are cancelled and refunded straight away.
Can I split my backorder from currently in stock items?
Customers are welcome to split their backorder to get available items shipped faster and avoid delays, once an additional payment for postage has been received. If you would like to split your order, you can call our friendly customer service team during operational hours and they will happily process this request for you.
I ordered both in stock and backorder items, now the in-stock items are out of stock on the website. Has that stock been reserved for me?
Any time you place an order with in-stock items in the basket, those items are reserved for you in our warehouse. In cases where your order contains both backorder and in-stock items, we are only ever waiting for the backorder item to arrive before we can dispatch your whole order to you immediately.