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Returns & Refunds
What is your returns policy?
If your order is damaged or you have received an incorrect item, you will have 14 days from receiving your order in which to inspect any goods and inform us of this error, and a further 60 days to return the order for a replacement or a full refund. Please note, requests for replacements are dependent upon our stock levels at that time, however if we cannot fulfil a replacement, you will be provided with a full refund.
If you change your mind and wish to return an item, you will also have 14 days to inform us of this decision, and 60 days to complete the return. Upon the return of the item, we will provide you with a full refund minus the cost of the shipping and return. Please note that if your item is not faulty, the cost of the returns label (£3.50) will be deducted from your refund.
It is your responsibility to ensure items are returned ‘as new’, in the same condition in which they were received. If these goods are not returned in the same condition in which they were received, Zatu Limited retain the right to refuse return, or to deduct up to 50% from the refund cost.
It is recommended that recorded delivery is used upon returning items to us. In these cases, Zatu Limited reserves the right to refuse any refund of postage where it was purchased beyond the use of our own returns label.
If you are an international customer, we recommend that items are returned through recorded delivery. If recorded delivery is not used and an item goes missing Zatu Games may not be able to refund you for the item. It is your responsibility to ensure items are returned as new, in the same condition in which they were received. Zatu Games retain the right to refuse a return or make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
How long will my return and refund take?
In most cases, once an item has arrived in our warehouse, the return will be processed within 2-3 working days, with the refund arriving within 5 working days of this. However, this can in some cases take up to 10 working days, so please do not hesitate to contact us if you have not received your refund in this time, and we can investigate this further for you.