HOW CAN WE HELP?

ORDER ISSUES

My item has arrived damaged, what should I do?

Although we securely package all our orders, unfortunately some items can become damaged during transit. In this event, you are welcome to return the item shrink-wrapped for a full refund or replacement. (Please note that sometimes we will ask for photo evidence so that we can assess how the damage has occurred and to avoid this recurring in the future.)

 

My item has missing pieces, how do I get a replacement?

All our games are shipped brand new and sealed unless explicitly stated otherwise. Sadly, due to circumstances beyond our control, some games will occasionally arrive with missing pieces due to manufacturing errors. In the event that this occurs, please let us know exactly which pieces are missing and we will help assist in the procurement of these replacement pieces.

 

Can I change the address on my order?

Yes, we will gladly update this for you before it is dispatched. If you wish to change your order address please call us on 0800 007 5444, send us a message on Facebook or via email: team@zatu.co.uk

 

Can I place an order over the phone?

Absolutely! Please just give us a call on 0800 007 5444 to speak to a customer service advisor who will help place your order.

 

How do I find my order details?

Details for your order can be found under the My Account section of the website, or alternatively you can see details in the Order Confirmation emailed to you at the point of purchase.

 

Can I add to my order once it has been placed?

You can indeed add to your order once it has been placed. Please contact us as soon as possible on 0800 007 5444 to arrange this, or via email to team@zatu.co.uk (Please note, adding to your order may affect its dispatch time and incur additional dispatch costs)

 

My tracking number isn’t working…

All tracking numbers will go live after 5pm the day that your item is dispatched. These will be sent with either Royal Mail or Parcelforce. In the event that there is an explicit error message with tracking a parcel please contact the courier service directly, or ourselves on 0800 007 5444 or team@zatu.co.uk to resolve any potential issues.