If you change your mind and wish to return an item(s), you have 30 days from the time you receive your order in which to inform us of your decision and return said item(s).

Zatu Limited are able to provide you with a free returns label, at your request. If you do not wish to use Zatu Limited’s free returns service, it is recommended that recorded delivery is used in returning the item(s) to us. It is your responsibility to ensure items are returned as new, in the same condition in which they were received. Zatu Limited retain the right to deduct a restocking fee of up to 10% where items are not returned as new.

In the event that any item arrives damaged, a mistake has been made on your order, or the item is faulty, then please contact us on 0800 007 5444 or email us using team@zatu.co.uk. You will have 30 days from receiving your order in which to inspect any goods and inform us if any item is faulty upon arriving. It is your responsibility to inform Zatu Limited of any defects to the product(s). If no communication is made within 30 days, Zatu Limited will consider this item as accepted by you, the customer. If Zatu Limited hear from you within the allotted time frame regarding a defective item, you will qualify for a replacement or refund once the items have been returned and received by us, complete with your order number. The item(s) must still be in the same condition in which it was received. Zatu Limited is able to provide you with a free returns label, at your request. If you do not wish to use Zatu Limited’s free returns service, it is recommended that recorded delivery is used in returning items to us.

Please see our full Terms & Conditions for further information regarding our Returns Policy.

Returns Address:

ZATU Limited
Unit 6a, Longs Business Centre, 232 Fakenham Road
Norwich, Norfolk
NR8 6QW
United Kingdom

 

Christmas Returns

Over the Christmas period you will be able to return your item(s) up to 30 working days from the time you receive your order in which to inform us you would like to return it. This extended returns policy is only valid if you have purchased your item from 1st - 24th December. The standard returns policy still apply.