Payment

All prices are displayed and charged in Great British Pounds (GBP) and include VAT where appropriate. You can use your debit or credit card to make payments to Zatu Limited using Stripe’s secure payment system. PayPal payments are also accepted.

 

Delivery

Zatu aim to dispatch all items within 24 hours of receiving orders. This does not guarantee same day dispatch, unless a next day delivery service is paid for and an order is placed before 6pm.

Standard Shipping 2-5 Working days Sent via Tracked RM48 Aim to dispatch within 24 hours Monday to Saturday. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Standard Shipping 2-5 Working days Sent via Tracked DHL48 Aim to dispatch within 24 hours Monday to Friday. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is used for large orders only.
Next Working Day 1-2 Working Days Sent via Tracked RM24 Only orders made before 6pm will arrive the next day Monday to Friday. Orders placed before 12pm on Saturday will arrive the next working day – typically Monday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Next Working Day 1-2 Working Days Sent via Tracked DHL24 Only orders made before 6pm will arrive the next day Monday to Friday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is used for large orders only.
Collect from Zatu Same Day – Next Working Day Collection from Zatu Store To place an order for collection, just enter your Norwich, Ipswich or Peterborough postcode at checkout, and select the Click and Collect option. Orders made before 11am will be available for collection from our café from 2pm the same day. Orders made after this point will be available for collection from 2pm the following day. You must provide a valid ID and order confirmation and sign up for the order upon collection.

 

If you decide to use one of our Next Day delivery services, these services are only processed on working days. If you purchase on a Friday before 6pm with this service, it will arrive with you by Monday, but in most cases will arrive on Saturday for you.

Zatu Games takes no responsibility if orders are not received next day if it is due to unforeseen circumstances or is ordered after the 6pm cut off point.

If your order contains multiple items which are not eligible for Next Day Shipping, it will not be eligible for any Next Day Delivery service. In this instance, Zatu Games will ship all items under our Standard Shipping time frame.

Delivery to non-UK mainland and international addresses is also available at an additional cost, which will be displayed at checkout.

 

International Delivery

Zatu Limited currently delivers to the countries listed below. Though items will usually arrive within these estimated times, goods can take up to 28 working days to arrive. At this point, they would be considered late as per Royal Mail’s terms of service. If you are yet to receive your order once this time has passed, do not hesitate to get back in contact and we can investigate this further for you.

If you have any questions regarding the shipping options we currently offer, please do not hesitate to contact us for further information.

Country Estimated Transit Time Country Estimated Transit Time
Albania 3-7 Days Latvia 4-7 Days
Andorra 3-7 Days Liechtenstein 3-7 Days
Armenia 3-7 Days Lithuania 4-7 Days
Austria 3-7 Days Luxembourg 2-3 Days
Azerbaijan 3-7 Days Macedonia 3-7 Days
Belarus 3-7 Days Malta 3-7 Days
Belgium 3-7 Days Moldova 3-7 Days
Bosnia & Herzegovina 4-7 Days Monaco 3-7 Days
Bulgaria 4-7 Days Montenegro 3-7 Days
Croatia 4-7 Days Netherlands 3-7 Days
Cyprus 3-7 Days Norway 4-7 Days
Czech Rep. 3-7 Days Poland 4-7 Days
Denmark 3-7 Days Portugal 3-7 Days
Estonia 4-7 Days Romania 4-7 Days
Faroe Islands 5-11 Days Russia 3-8 Days
Finland 3-7 Days San Marino 3-7 Days
France 3-7 Days Serbia 4-7 Days
Georgia 3-7 Days Slovakia 3-7 Days
Germany 3-7 Days Slovenia 4-7 Days
Gibraltar 3-7 Days Spain 3-7 Days
Greece 4-9 Days Sweden 3-7 Days
Greenland 4-7 Days Switzerland 3-7 Days
Hungary 4-7 Days Turkey 3-7 Days
Iceland 4-7 Days Ukraine 3-7 Days
Italy 3-7 Days Vatican City 3-7 Days
Kazakhstan 3-7 Days USA 3-7 Days
Kosovo 5-7 Days

 

Pre-Orders

Pre-order items are available for purchase on our website and are charged at the point of purchase. We always aim to dispatch pre-order items to arrive on the day of release. In the unfortunate event that there are delays from our suppliers which make this improbable, we will look to get these items to you within 3 working days of the official release date. If you are yet to receive your pre-order after this time, just get in contact via email to team@zatu.co.uk or give us a call on 0800 007 5444, so we can investigate this further for you.

Any orders that include a pre-order item will be dispatched once ALL items in the order are available. Please bear this in mind when placing orders containing both in-stock and pre-order items. If you would like in-stock items delivered sooner, please place a separate order for those items.

If your delivery is late, or you have any other concerns feel free to fill out our CONTACT FORM. You can also give us a call on our freephone number 0800 007 5444, or email team@zatu.co.uk. Alternatively, please see our TERMS & CONDITIONS for more information.