Payment

All prices are displayed and charged in Great British Pounds (GBP) and include VAT where appropriate. You can use your debit or credit card to make payments to Zatu Limited using Stripe’s secure payment system. PayPal payments are also accepted.

 

Delivery

Zatu aim to dispatch all items within 24 hours of receiving orders. This does not guarantee same day dispatch, unless a next day delivery service is paid for and an order is placed before 2pm.

Standard Shipping2-5 Working daysSent via Tracked RM48Aim to dispatch within 24 hours Monday to Saturday. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Standard Shipping2-5 Working daysSent via Tracked PF48Aim to dispatch within 24 hours Monday to Friday. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is used for large orders only.
Next Working Day1-2 Working DaysSent via Tracked RM24Only orders made before 2pm will arrive the next day Monday to Saturday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Next Working Day1-2 Working DaysSent via Tracked PF24Only orders made before 2pm will arrive the next day Monday to Friday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is used for large orders only.
Collect from ZatuSame Day – Next Working DayCollection from Zatu StoreTo place an order for collection, just enter your Norwich, Ipswich or Peterborough postcode at checkout, and select the Click and Collect option. Orders made before 1pm will be available for collection from our café from 5pm the same day. Orders made after this point will be available for collection from 5pm the following day. You must provide a valid ID and order confirmation and sign up for the order upon collection.

 

If you decide to use one of our Next Day delivery services, these services are only processed on working days. If you purchase on a Friday before 2pm with this service, it will arrive with you by Monday, but in most cases will arrive on Saturday for you.

Zatu Games takes no responsibility if orders are not received next day if it is due to unforeseen circumstances or is ordered after the 2pm cut off point.

If your order contains multiple items which are not eligible for Next Day Shipping, it will not be eligible for any Next Day Delivery service. In this instance, Zatu Games will ship all items under our Standard Shipping time frame.

Delivery to non-UK mainland and international addresses is also available at an additional cost, which will be displayed at checkout.

 

International Delivery

Zatu Limited currently delivers to the countries listed below. Though items will usually arrive within these estimated times, goods can take up to 28 working days to arrive. At this point, they would be considered late as per Royal Mail’s terms of service. If you are yet to receive your order once this time has passed, do not hesitate to get back in contact and we can investigate this further for you.

If you have any questions regarding the shipping options we currently offer, please do not hesitate to contact us for further information.

CountryEstimated Transit TimeCountryEstimated Transit Time
Albania3-7 DaysLatvia4-7 Days
Andorra3-7 DaysLiechtenstein3-7 Days
Armenia3-7 DaysLithuania4-7 Days
Austria3-7 DaysLuxembourg2-3 Days
Azerbaijan3-7 DaysMacedonia3-7 Days
Belarus3-7 DaysMalta3-7 Days
Belgium3-7 DaysMoldova3-7 Days
Bosnia & Herzegovina4-7 DaysMonaco3-7 Days
Bulgaria4-7 DaysMontenegro3-7 Days
Croatia4-7 DaysNetherlands3-7 Days
Cyprus3-7 DaysNorway4-7 Days
Czech Rep.3-7 DaysPoland4-7 Days
Denmark3-7 DaysPortugal3-7 Days
Estonia4-7 DaysRomania4-7 Days
Faroe Islands5-11 DaysRussia3-8 Days
Finland3-7 DaysSan Marino3-7 Days
France3-7 DaysSerbia4-7 Days
Georgia3-7 DaysSlovakia3-7 Days
Germany3-7 DaysSlovenia4-7 Days
Gibraltar3-7 DaysSpain3-7 Days
Greece4-9 DaysSweden3-7 Days
Greenland4-7 DaysSwitzerland3-7 Days
Hungary4-7 DaysTurkey3-7 Days
Iceland4-7 DaysUkraine3-7 Days
Italy3-7 DaysVatican City3-7 Days
Kazakhstan3-7 DaysUSA3-7 Days
Kosovo5-7 Days

 

Pre-Orders

Pre-order items are available for purchase on our website and are charged at the point of purchase. We always aim to dispatch pre-order items to arrive on the day of release. In the unfortunate event that there are delays from our suppliers which make this improbable, we will look to get these items to you within 3 working days of the official release date. If you are yet to receive your pre-order after this time, just get in contact via email to team@zatu.co.uk or give us a call on 0800 007 5444, so we can investigate this further for you.

Any orders that include a pre-order item will be dispatched once ALL items in the order are available. Please bear this in mind when placing orders containing both in-stock and pre-order items. If you would like in-stock items delivered sooner, please place a separate order for those items.

If your delivery is late, or you have any other concerns feel free to fill out our CONTACT FORM. You can also give us a call on our freephone number 0800 007 5444, or email team@zatu.co.uk. Alternatively, please see our TERMS & CONDITIONS for more information.