Payment

All prices are displayed and charged in Great British Pounds (GBP) and include VAT where appropriate. You can use your debit or credit card to make payments to Zatu Limited using Stripe’s secure payment system. PayPal payments are also accepted.

Delivery

 

Free Standard Shipping

2-5 Working daysSent via Royal Mail 48Aim to dispatch within 24 hours Mon-Fri (not inc. bank holidays)
Next Working Day1-2 Working DaysSent via Royal Mail 24Deadline 4pm for next day delivery. Does not include weekends or bank holidays. Please note this is NOT a guaranteed next day service and will be made available dependent on stock availability.
Tracked Next Day1 Working DaySent via DPD Courier serviceDeadline 4pm for next day delivery. Does not include weekends or bank holidays. The tracked service is available Mon-Fri only (orders placed on a Friday will arrive Monday). This service will be made available dependent on stock availability.
Collect from ZatuMon-Fri 9am-5pmCollection from Zatu Office’sPlease allow 24 hrs prior to collection to allow Zatu to prepare the order and get in contact to arrange a collection date and time.
TEAM@ZATU.CO.UK
0800 007 5444
Postcode – NR8 6QW

Zatu Aim to dispatch all items within 24hrs of receiving orders, this does not guarantee same day dispatch, unless a next day delivery service is paid for and an order is placed before 4pm.

If you decide to use one of our Next Day delivery services, these services are only processed on working days. If you purchase on a Friday before 4pm, your order is not guaranteed for Saturday delivery, but will arrive on the Monday(not including bank holidays). If you wish to place an order for Saturday delivery, this can be arranged separately, please contact us at 0800 0075444.

Zatu Games takes no responsibility if order’s are not received next day if it is due to unforeseen circumstances or is ordered after the 4pm cut off point.

If your order contains multiple items, Next Day delivery may only be available on some of those items. In this instance, Zatu Games will ship the available items using the Next Day service, and a separate shipment would fulfill the rest of your order under the free standard shipping time frame.

Delivery to non UK mainland and international addresses is also available at an additional cost. If alternative delivery options are available on the item you are purchasing, additional costs will be added at the checkout upon your selection.

International Delivery

Zatu Limited currently delivers to the country’s listed below. If your country is not listed, please contact us for a quote on shipping costs. For items travelling to locations not listed above, delivery times are longer and can take between 10-14 working days. Goods can take up to 28 working days before being considered late as per Royal Mail’s terms of service. Please only contact us after this period has elapsed if your parcel has not arrived with you.

CountryTransit TimeCountryTransit Time
Albania3-7 DaysLatvia4-7 Days
Andorra3-7 DaysLiechtenstein3-7 Days
Armenia3-7 DaysLithuania4-7 Days
Austria3-7 DaysLuxembourg2-3 Days
Azerbaijan3-7 DaysMacedonia3-7 Days
Belarus3-7 DaysMalta3-7 Days
Belgium3-7 DaysMoldova3-7 Days
Bosnia & Herzegovina4-7 DaysMonaco3-7 Days
Bulgaria4-7 DaysMontenegro3-7 Days
Croatia4-7 DaysNetherlands3-7 Days
Cyprus3-7 DaysNorway4-7 Days
Czech Rep.3-7 DaysPoland4-7 Days
Denmark3-7 DaysPortugal3-7 Days
Estonia4-7 DaysRomania4-7 Days
Faroe Islands5-11 DaysRussia3-8 Days
Finland3-7 DaysSan Marino3-7 Days
France3-7 DaysSerbia4-7 Days
Georgia3-7 DaysSlovakia3-7 Days
Germany3-7 DaysSlovenia4-7 Days
Gibraltar3-7 DaysSpain3-7 Days
Greece4-9 DaysSweden3-7 Days
Greenland4-7 DaysSwitzerland3-7 Days
Hungary4-7 DaysTurkey3-7 Days
Iceland4-7 DaysUkraine3-7 Days
Italy3-7 DaysVatican City3-7 Days
Kazakhstan3-7 DaysUSA3-7 Days
Kosovo5-7 Days

 

If you have any questions regarding the shipping options we offer please do not hesitate to contact us for further information.

 

Pre-Orders

Pre-order items are available for purchase on our website and are charged at the point of purchase. Purchase of any pre-order item means that you have secured a copy of said item and does not guarantee you delivery of this item on the release date. We do aim to dispatch pre-ordered games as quickly as possible when stock is available.
If you have purchased a pre-order game alongside ‘in stock’ items we will dispatch the ‘in stock’ items first and send the pre-order item to you as quickly as possible when it is made available to us.

If your delivery is late, or you have any other concerns feel free to fill out our CONTACT FORM. You can also give us a call on our freephone number 0800 007 5444, or email team@zatu.co.uk. Alternatively, please see our TERMS & CONDITIONS for more information.

Holiday Delivery

Christmas Delivery

As standard, all Christmas shipping costs include standard UK delivery which is estimated at 2 -5 working days. This time may be slightly longer over the Christmas period and unfortunately Zatu cannot guarantee this due to unforeseen Royal Mail delays over the festive period.

Order before: Will I get it before Christmas?

17th December Your order should certainly arrive before the man in the red suit does.

20th December There is a good chance it will be under the tree on the morning of the 25th.

22nd December We can’t promise you will get your order before the big day – there is a high chance you won’t.

All cut-offs are at 16:00 GMT except if stated otherwise. If you wish to pay more for expedited delivery, please don’t hesitate to contact us on 0800 007 5444.