Payment

All prices are displayed and charged in Great British Pounds (GBP) and include VAT where appropriate. You can use your debit or credit card to make payments to Zatu Limited using Stripe’s secure payment system. PayPal payments are also accepted.

Delivery

Standard Shipping 2-5 Working days Sent via Tracked RM48 Aim to dispatch within 24 hours Mon-Fri (not inc. bank holidays).
Next Working Day 1-2 Working Days Sent via Tracked RM24 Deadline 4pm for next day delivery. Does not include weekends or bank holidays. Please note this is NOT a guaranteed next day service and will be made available dependent on stock availability.
Next Working Day  (Tracked Courier Service) 1 Working Day Sent via Tracked Courier service Deadline 4pm for next day delivery. Does not include weekends or bank holidays. The tracked service is available Mon-Fri only (orders placed on a Friday will arrive Monday). This service will be made available dependent on stock availability.
Collect from Zatu Mon-Fri 9am-5pm Collection from Zatu Store Please allow 48 hrs prior to collection to allow Zatu to prepare the order and get in contact to arrange a collection date and time.
TEAM@ZATU.CO.UK
0800 007 5444
Postcode – NR8 6QW

Zatu Aim to dispatch all items within 24hrs of receiving orders, this does not guarantee same day dispatch, unless a next day delivery service is paid for and an order is placed before 4pm.

If you decide to use one of our Next Day delivery services, these services are only processed on working days. If you purchase on a Friday before 4pm, your order is not guaranteed for Saturday delivery, but will arrive on the Monday (not including bank holidays). If you wish to place an order for Saturday delivery, this can be arranged separately, please contact us at 0800 0075444.

Zatu Games takes no responsibility if order’s are not received next day if it is due to unforeseen circumstances or is ordered after the 4pm cut off point.

If your order contains multiple items which are not eligible for Next Day Shipping, it will not be eligible for any Next Day Delivery service. In this instance, Zatu Games will ship all items under our Standard Shipping time frame.

Delivery to non UK mainland and international addresses is also available at an additional cost. If alternative delivery options are available on the item you are purchasing, additional costs will be added at the checkout upon your selection.

International Delivery

Zatu Limited currently delivers to the country’s listed below. For items travelling to locations not listed below, delivery times are longer and can take between 10-14 working days. Goods can take up to 28 working days before being considered late as per Royal Mail’s terms of service. Please only contact us after this period has elapsed if your parcel has not arrived with you.

Country Transit Time Country Transit Time
Albania 3-7 Days Latvia 4-7 Days
Andorra 3-7 Days Liechtenstein 3-7 Days
Armenia 3-7 Days Lithuania 4-7 Days
Austria 3-7 Days Luxembourg 2-3 Days
Azerbaijan 3-7 Days Macedonia 3-7 Days
Belarus 3-7 Days Malta 3-7 Days
Belgium 3-7 Days Moldova 3-7 Days
Bosnia & Herzegovina 4-7 Days Monaco 3-7 Days
Bulgaria 4-7 Days Montenegro 3-7 Days
Croatia 4-7 Days Netherlands 3-7 Days
Cyprus 3-7 Days Norway 4-7 Days
Czech Rep. 3-7 Days Poland 4-7 Days
Denmark 3-7 Days Portugal 3-7 Days
Estonia 4-7 Days Romania 4-7 Days
Faroe Islands 5-11 Days Russia 3-8 Days
Finland 3-7 Days San Marino 3-7 Days
France 3-7 Days Serbia 4-7 Days
Georgia 3-7 Days Slovakia 3-7 Days
Germany 3-7 Days Slovenia 4-7 Days
Gibraltar 3-7 Days Spain 3-7 Days
Greece 4-9 Days Sweden 3-7 Days
Greenland 4-7 Days Switzerland 3-7 Days
Hungary 4-7 Days Turkey 3-7 Days
Iceland 4-7 Days Ukraine 3-7 Days
Italy 3-7 Days Vatican City 3-7 Days
Kazakhstan 3-7 Days USA 3-7 Days
Kosovo 5-7 Days

 

If you have any questions regarding the shipping options we offer please do not hesitate to contact us for further information.

 

Pre-Orders

Pre-order items are available for purchase on our website and are charged at the point of purchase. Purchase of any pre-order item means that you have secured a copy of said item and does not guarantee you delivery of this item on the release date. We do aim to dispatch pre-ordered games as quickly as possible when stock is available.

Any orders that include a pre-order item will be dispatched once ALL items in the order are available. Please bear this in mind when placing orders containing both in-stock and pre-order items. If you would like in-stock items delivered sooner, please place a separate order for those items.

 

If your delivery is late, or you have any other concerns feel free to fill out our CONTACT FORM. You can also give us a call on our freephone number 0800 007 5444, or email team@zatu.co.uk. Alternatively, please see our TERMS & CONDITIONS for more information.