HOW CAN WE HELP?

Product & Stock

When will my pre-order be shipped?

We always aim to dispatch pre-order items to arrive on the day of release. In the unfortunate event that there are delays from our suppliers which make this improbable, we will look to get these items to you within 3 working days of the official release date. If you are yet to receive your pre-order after this time, just get in contact via email to team@zatu.co.uk or give us a call on 0800 007 5444, so we can investigate this further for you.

 

How much does it cost to send my pre-order?

Pre-order delivery will be charged at the standard delivery rate for that game. If a pre-order item is purchased alongside a game that is already in stock, your order won't be dispatched until the pre-order title has been released.

If you wish to receive the in-stock items sooner, please place a separate order for those games.

 

My pre-order release date keeps changing – why is this?

Pre-order release dates are determined by the manufacturers of the game and are completely beyond our control sadly. We will always strive to keep customers updated on their pre-order release date with the most accurate information we can provide.

 

What language does my game come in?

Our games will always come in English as the primary language, in the event that we supply a non-English language game, this will be explicitly stated in the title or product description. Please note certain games will come with multi-language instructions.

 

An item I want is out of stock, is there anyway to know when this is coming back in?

In most cases, we hold good stock of all products available to us, however, in the event that we are out of stock of a particular item, be assured that we will be working to re-stock that line as soon as this is available again! In this case we recommend signing up to the stock notification alerts, which can be done on the products page, so we can let you know via email as soon as an item is back in stock.

 

I want to place an order for an assorted item, but I do not want to receive a duplicate. Is there any way to guarantee I receive a specific item in the assortment?

Unfortunately, we would be unable to accept requests for specific items in an assortment as our stock can vary, however when ordering multiples of the same assorted item, our warehouse team will do everything they can to ensure that we do not send out duplicates.