Zatu During Coronavirus: Updates | Board Games | Zatu Games UK

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    Zatu During Coronavirus: Updates

    The Coronavirus pandemic that has swept the world is now having a detrimental effect on life as we know it here in the UK. In this post, we break down how it could be affecting you, the board gamer. From the way Zatu runs to the postponement of UKGE and Kickstarters, we run through it all.

    What does this mean for Zatu?

    Here at Zatu Games we are business as usual. We’re doing everything we can to ensure our staff are as protected as we can make them while they pack and dispatch your orders. 

    Returns faced a slight delay but are back to normal. Please be aware that in general, due to these uncertain times, you may face slight delays compared to our regular standard of service, especially if any of our team are having to self-isolate.

    This will not affect your rights in regards to returns and you can read our returns policy in more detail. 

    We understand that especially right now, many of you have questions and concerns and we can assure you that our Customer Service Team are here to answer you. Please be patient with us – we’re doing everything in our power to ensure our 5-star service is maintained, whilst also prioritising the safety of our team.

    Deliveries may be delayed depending on how our couriers are operating. At present, we are facing slight delays to orders being dispatched and delivered. Please bear with us during this uncertain time and if possible, refrain from contacting our Customer Service team regarding a delayed delivery until 7 days after it was expected as it is unfortunately out of our control.

    Customer Service phone lines are busy but we are still here to answer any queries that you have. We would still ask that you refrain from contacting us with any non-urgent matters if at all possible, or if you have already contacted us via email or Facebook – we will answer your query as soon as we can but things can be even more delayed if we receive multiple queries from one person. See our FAQ page for more.

    We’re taking every measure to ensure our staff are as protected as they can be and at this time. We will keep you as updated as we can!

    How is this affecting the Board Game Industry?

    In recent weeks, multiple emails have hit customers inboxes from publishers stating they are no longer accepting orders on their sites (but don’t worry, Zatu still are). Other publishers (currently only in USA) are instead giving a percentage of the profits from direct sales to the nominated local store of a customer in order to help the smaller, local businesses survive this strange, uncertain time.

    All major conventions have been at best postponed or at worst, cancelled. The UK Games Expo has been postponed until the middle of August however due to the uncertainty of our business and the world, Zatu Games will no longer be attending as a retailer at UKGE, if this goes ahead. We will however of course be back in 2021, stronger than ever! Tabletop Gaming Live was meant to go ahead in September but has unfortunately also been cancelled, a decision we fully support out of concern for the safety of attendee’s. 

    Many retail stores are still closed throughout the UK but plans are currently being put in place to re-open under new safety regulations. Zatu’s Board Game Café in Norwich is currently closed and therefore our Click & Collect service has also had to be turned off for the time being. You can of course still order online though.

    Both Asmodee US and UK have announced they will not be producing their ‘coming soon’ and ‘new releases’ newsletters as many companies are delaying games anyway. Having said that, as long as the delivery companies are still running you should be able to get hold of your parcels, board game or not.

    Kickstarters

    As reported previously there was a longer than usual delay to any games manufactured in China due to the virus extending the Chinese New Year holiday for almost all manufacturing factories. Factories have now started opening again at cautious rates, and are attempting to address the backlog.

    While production is beginning again in China, many new campaigns have been delayed. Campaigns that were already funded have seen people drop their pledges. That said there are still campaigns launching although it’s almost certain that the Coronavirus is causing people to be more cautious with their money.

    UPDATED 03/08/20

    Excellent
    08000075444
    Bowthorpe Main Centre, Unit 15, Norwich NR5 9HA
    Zatu Games is rated 4.90 based on 11493
    Reviews

    I recently purchased Thunderstone quest it came in good time all nicely packaged and was the cheapest I could find so thanks Zatu games.

    I recently purchased Thunderstone quest it came in good time all nicely packaged and was the cheapest I could find so thanks Zatu games.

    Excellent. Large range if competitively priced games. Ordered a few times now and despite the recent pandemic, the latest orders (like all of them) arrived very fast.

    Excellent. Large range if competitively priced games. Ordered a few times now and despite the recent pandemic, the latest orders (like all of them) arrived very fast.

    Great service

    Great service

    Everything I wanted. Well packed and delivered quickly. Great service.

    Everything I wanted. Well packed and delivered quickly. Great service.

    Multiple orders from the site, consistently arrive quickly and undamaged

    Multiple orders from the site, consistently arrive quickly and undamaged

    Game was on back order and did arrive at the 2 month limit but would have appreciated an email keeping me informed of the progress of the order. Otherwise good service as it stated the timescale to expect

    Game was on back order and did arrive at the 2 month limit but would have appreciated an email keeping me informed of the progress of the order. Otherwise good service as it stated the timescale to expect

    Have had some issues with orders but to their credit the customer service has been excellent , responsive and resolved issues. Yesterday they resolved another issue at their own expense over a slightly ambiguous statement. Companies can claim they are great but it only counts if they act when stuff happens and don't hide behind a wall of excuses or smallprint but give their Customer Service the power to act reasonably. Thanks Zatu👏👏

    Have had some issues with orders but to their credit the customer service has been excellent , responsive and resolved issues. Yesterday they resolved another issue at their own expense over a slightly ambiguous statement. Companies can claim they are great but it only counts if they act when stuff happens and don't hide behind a wall of excuses or smallprint but give their Customer Service the power to act reasonably. Thanks Zatu👏👏

    Great service with great prices. Fast and efficient posting and a good rewards system.

    Great service with great prices. Fast and efficient posting and a good rewards system.

    Game delivered in perfect condition and arrived exactly on the date provided. What more could you ask?

    Game delivered in perfect condition and arrived exactly on the date provided. What more could you ask?

    Our first Zatu purchase . Played Colour Brain with friends recently, enjoyed it so much,purchased our own. Will look at Zatu again for other games.

    Our first Zatu purchase . Played Colour Brain with friends recently, enjoyed it so much,purchased our own. Will look at Zatu again for other games.

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