Zatu During Coronavirus: Updates | Board Games | Zatu Games UK

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    Zatu During Coronavirus: Updates

    The Coronavirus pandemic that has swept the world – originating in China – is now having a detrimental effect on life as we know it here in the UK. In this post, we break down how it could be affecting you, the board gamer. From the way Zatu runs to the postponement of UKGE and Kickstarters, we run through it all.

    What does this mean for Zatu?

    At present, Zatu Games is still very much business as usual. We’re doing everything we can to ensure our staff are as protected as we can make them, without asking them to pack your games in hazmat suits.

    Returns faced a slight delay but are now back to normal. However we do still ask that if possible, please refrain from calling us regarding a delayed return or refund as our phone lines are just a tad busy (as I am sure you can imagine!) due to some of the team being in self-isolation.

    This will not affect your rights in regards to returns and you can read our returns policy in more detail. 

    We understand that in this uncertain time, many of you have questions and concerns and we can assure you that our Customer Service Team are here to answer you. Please be patient with us – we’re doing everything in our power to ensure our 5-star service is maintained, whilst also prioritising the safety of our team.

    Deliveries may be delayed depending on how our couriers are operating. At present, we are facing slight delays to orders being dispatched and delivered. Please bear with us during this uncertain time and if possible, refrain from contacting our Customer Service team regarding a delayed delivery until 7 days after it was expected as it is unfortunately out of our control.

    Customer Service phone lines are busy but we are still here to answer any queries that you have. We would still ask that you refrain from contacting us with any non-urgent matters if at all possible. See our FAQ page for more.

    We’re taking every measure to ensure our staff are as protected as they can be and at this time. We will keep you as updated as we can!

     

    How is this affecting the Board Game Industry?

    In recent weeks, multiple emails have hit customers inboxes from publishers stating they are no longer accepting orders on their sites (but don’t worry, Zatu still are). Other publishers (currently only in USA) are instead giving a percentage of the profits from direct sales to the nominated local store of a customer in order to help the smaller, local businesses survive this strange, uncertain time.

    All major conventions have been at best postponed or at worst, cancelled. The UK Games Expo has been postponed until the middle of August however due to the uncertainty of our business and the world, Zatu Games will no longer be attending as a retailer at UKGE, if this goes ahead as planned in August. We will however of course be back in 2021, stronger than ever! As of yet, we’ve not had any word as to whether Tabletop Gaming Live will be going ahead in September but fingers crossed.

    All retail stores in the UK are now shut to physical customers – with some providing some level of service. Zatu’s Board Game Café in Norwich is closed and therefore our Click & Collect service has also had to be turned off for the time being. You can of course still order online though.

    Both Asmodee US and UK have announced they will not be producing their ‘coming soon’ and ‘new releases’ newsletters as many companies are delaying games anyway. Having said that, as long as the delivery companies are still running you should be able to get hold of your parcels, board game or not.

    Kickstarters

    As reported previously there was a longer than usual delay to any games manufactured in China due to the virus extending the Chinese New Year holiday for almost all manufacturing factories. Factories have now started opening again at cautious rates, and are attempting to address the backlog.

    While production is beginning again in China, many new campaigns have been delayed. Campaigns that were already funded have seen people drop their pledges. That said there are still campaigns launching although it’s almost certain that the Coronavirus is causing people to be more cautious with their money.

    UPDATED 05/06/20

    Excellent
    08000075444
    Bowthorpe Main Centre, Unit 15, Norwich NR5 9HA
    Zatu Games is rated 4.91 based on 11187
    Reviews

    Very quick delivery and great service. Communication was also very quick with a related question. Would defiantly use again.

    Very quick delivery and great service. Communication was also very quick with a related question. Would defiantly use again.

    great prices, packaging and speed. With everything considered the service was excellent, even without everything considered...it was excellent

    great prices, packaging and speed. With everything considered the service was excellent, even without everything considered...it was excellent

    Always prompt service and never had any troubles

    Always prompt service and never had any troubles

    A lot of games have reviews both text and video making it easier to pick one to buy. The next day delivery option is really affordable. Browsing could be improved if they had a filter to only show in-stock products.

    A lot of games have reviews both text and video making it easier to pick one to buy. The next day delivery option is really affordable. Browsing could be improved if they had a filter to only show in-stock products.

    A lot of the games have reviews both text and video

    A lot of the games have reviews both text and video

    Ordered Marvel Champions and a player mat at 9pm tues, it was dispatched 7.30 the next morning and with me the next day. really well packaged and a great price. Thanks!

    Ordered Marvel Champions and a player mat at 9pm tues, it was dispatched 7.30 the next morning and with me the next day. really well packaged and a great price. Thanks!

    Ordered on a Saturday and item arrived by Wednesday which was really great considering current circumstances. Item arrived with no scuffs or marks (which I appreciate as a collector). Much cheaper than Amazon and I much prefer giving that money to an independent like this. Very impressed, will definitely order from here again.

    Ordered on a Saturday and item arrived by Wednesday which was really great considering current circumstances. Item arrived with no scuffs or marks (which I appreciate as a collector). Much cheaper than Amazon and I much prefer giving that money to an independent like this. Very impressed, will definitely order from here again.

    Thank you here in 3days👍tina

    Thank you here in 3days👍tina

    Very quick delivery despite covid and good prices

    Very quick delivery despite covid and good prices

    Everything arrived within 3 days :D

    Everything arrived within 3 days :D

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