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    Zatu During Coronavirus: Updates

    The coronavirus pandemic continues to affect life as we know it here in the UK. In this post, we’ll explain how it could be affecting you, the board gamer. From the way Zatu runs to the postponement of UKGE and Kickstarters, we’ve got the answers here.

    What does this mean for Zatu?

    Here at Zatu Games, we are currently operating as usual. We’re doing everything we can to keep our staff safe while they pack and dispatch your orders.

    Returns may face a slight delay, especially during busy periods. Please be aware that, in general, there may be slight delays compared to our regular standard of service, especially if any of our team are having to self-isolate. This will not affect your rights in regards to returns. You can read our returns policy in more detail. 

    We understand that many of you have questions and concerns about your orders. We can assure you that our Customer Service Team is always here to help. Please be patient with us. We’re doing everything in our power to maintain our 5-star service, whilst also prioritising the safety of our team.

    Deliveries may be delayed, depending on how our couriers are operating. At present, we are facing slight delays to orders being dispatched and delivered. Please bear with us during this uncertain time. If possible, refrain from contacting our Customer Service team regarding a delayed delivery until 7 days after it was expected.

    Customer Service phone lines are busy, but we are still here to answer any queries that you have. We would still ask you to refrain from contacting us with any non-urgent matters if possible. Furthermore, if you have already contacted us via email or Facebook, we would ask you to refrain from calling our customer service number. We will answer your query as soon as we can, but delays can increase if we receive multiple queries from one person. See our FAQ page for more.

    We’re taking every measure to keep our staff safe during these uncertain times. We will keep you as updated as we can!

    How is this affecting the Board Game Industry?

    Many customers have received emails from publishers stating they are no longer accepting orders on their sites. (But don’t worry, Zatu is back to business as usual!) Other publishers (currently only in USA) are instead giving a percentage of the profits from direct sales to the nominated local store of a customer in order to help the smaller, local businesses survive this strange, uncertain time.

    Zatu’s Board Game Café in Norwich is currently closed in line with lockdown restrictions. If we have any further updates regarding the Board Game Café, we will post them here as soon as possible.

    Asmodee put a pause on publishing their New Releases list for a while, due to manufacturing delays in 2020. Luckily, the new releases list is back up and running again. What’s more, delivery companies continue to operate as normal. As long as this continues, you should be able to get hold of your board games, card games, and video games as usual.

    Kickstarters

    At the start of the pandemic, there was a significant delay to any games manufactured in China. This was due to the virus extending the Chinese New Year holiday for almost all manufacturing factories. Factories were able to reopen relatively quickly and have addressed the backlog of orders. Kickstarters have therefore been in production with minimal impact.

    However, the Chinese New Year celebrations will begin on 12th Feb 2021, lasting 16 days. During this time, all manufacturing and shipping from China will stop. Of course, Kickstarters and publishers are aware of this and will have factored it into their campaigns.

    UPDATED 07/01/2021

    Excellent
    08000075444
    Bowthorpe Main Centre, Unit 15, Norwich NR5 9HA
    Zatu Games is rated 4.87 based on 12646
    Reviews

    Great company, very accommodating and fast shipping, even to the US!

    Great company, very accommodating and fast shipping, even to the US!

    I have ordered various Star Wars Armada products from the Zatu website. When one of the parcels went missing while underway, Zatu immediately sent me a replacement! The response to customer questions could be a bit faster though but some delay is understandable :)

    I have ordered various Star Wars Armada products from the Zatu website. When one of the parcels went missing while underway, Zatu immediately sent me a replacement! The response to customer questions could be a bit faster though but some delay is understandable :)

    I‘ve ordered the two expansion packs for the game muffin time to germany and even in times of covid-19 and the brexit, Zatu Games delivered reliable and with excellent quality. Thank you for your service! I‘d order at your site anytime again.

    I‘ve ordered the two expansion packs for the game muffin time to germany and even in times of covid-19 and the brexit, Zatu Games delivered reliable and with excellent quality. Thank you for your service! I‘d order at your site anytime again.

    Awesome game

    Awesome game

    Perfect! I like trains!

    Perfect! I like trains!

    Very good customer service!

    Very good customer service!

    Good offers, fast, accurate service and the game arrived well packaged, in a perfect condition. Thanks.

    Good offers, fast, accurate service and the game arrived well packaged, in a perfect condition. Thanks.

    Brilliant service, would recommend!

    Brilliant service, would recommend!

    Purchased the core deck for Arkham Horror. Box arrived next day exactly as estimated, all shiny and new with that fresh unopened box smell! Excellent service and an excellent game to boot.

    Purchased the core deck for Arkham Horror. Box arrived next day exactly as estimated, all shiny and new with that fresh unopened box smell! Excellent service and an excellent game to boot.

    Great prices, amazing products, customer communication. Just perfect

    Great prices, amazing products, customer communication. Just perfect

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