Subscription & Mystery Box Terms & Conditions
Customers purchasing a Subscription Box will automatically be sent a Subscription Box of the same type each month thereafter, unless cancelled or paused. This can be done from the my account section on the Zatu website. Customers will be charged for subsequent Subscription Boxes using their original payment method.
If there is an issue with the customers’ account section, the customer must immediately contact the Customer Service team to inform them of the issue. Customer Services can be contacted by using the Contact Us form. If the customer is aware of the issue and no communication is made. Zatu Ltd. cannot be held responsible for instances where subscriptions are not cancelled or paused correctly.
If you have placed a Subscription Order, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your Subscription Order will be automatically extended for successive monthly periods at the original subscription rate until you cancel your Subscription Order.
The initial payment of the Subscription Order shall be taken at the point of order. Your card will be charged from the 25th to the 30th of the month via the original payment method provided thereafter. Where the order is placed before the 25th day of the month, the second instalment shall be taken during this same period of the following month, until you cancel your Subscription Order.
Should you decide to cancel your Subscription Order with us, you must notify us as soon as possible and no later than 5pm on the 24th of the month.
Subscription Boxes are typically shipped at the end of each month to arrive as close as possible to the start of each following month. In certain rare circumstances, shipments may be delayed to allow for supplier stock to arrive with us in order to offer the best possible combination of contents in each box.
The cost of the box will normally be the same as previous months box. It will also be the same price for new subscribers of that box type. Should the price change, then customers will be informed by email and given 28 days’ notice.
Customers may not use any discount codes or victory points against the purchase of a Subscription Box unless otherwise specified in the terms of the specific discount code.
Customers will not receive Victory Points for purchasing Subscription Boxes.
Please note that any returns of one-off orders of Mystery Boxes (including Blind Packs containing items such as Trading Card Booster Packs) are subject to clauses 4.1 and 5.7 of our standard Terms and Conditions. Any returns of subscription-based products are subject to clause 9.8 of our standard Terms and Conditions and our Subscription Returns Policy below.
Should customers buy additional items from our online shop when purchasing a Subscription Box then they will all be delivered at the same time as the Subscription Box, typically near the start of each month.
To switch your subscription from one box to another please cancel your current subscription and re-subscribe to your preferred box. Subscription changes must be made between the 1st and 24th of each month to ensure the correct box is sent and the correct payment made.
Due to supply and demand for Subscription Boxes and the supplied games, customers may not receive the same games as other customers that have bought the same Subscription Box in the same month.
Customers buying a New Releases Subscription Box will be given priority for the most in demand releases of the month where demand outstrips supply.
Returns Policy for Subscription Products
Where you place a Subscription Order with us, we will endeavour to ensure the products within the order are different each month, however we cannot always guarantee this. If you receive a product you already own, you shall be entitled to return the product to us and your replacement product shall be sent to you in your next monthly delivery. This is up to a maximum of 1 replacement product per box, per month. The returned product must be received back by us in advance of the next month’s delivery and in the same condition it was received.
We ask that you take a picture of the two copies of the game together and send it to us via the Contact Us form. We will then provide you with a freepost returns label. We will replace the returned game with a different game in your next Subscription Box free of charge.
Other than to replace a game that is already owned, we will not accept any returns of our Subscription Boxes or their contents.
For international customers, we cannot accept returns for any items received in a mystery Subscription Box other than where the customer pays for the cost of the return, at which point we will follow the above process.