Zatu Games reserves the right to update and change these terms and conditions at any time. This does not affect your legal rights. Use of your Zatu Games gift card constitutes acceptance of our Terms and Conditions and we therefore recommend you read them carefully. Zatu Games gift cards remain the property of Zatu Games who maintains the right to cancel the card in situations where it is deemed necessary to do so.

The value of your Zatu Games gift card can be redeemed online at These gift cards cannot be used in any Zatu Games store as this is an online, e-gift card. The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card. All Zatu Games gift card are non-refundable.

The maximum amount that an individual Zatu Games gift card can hold is £1,000; this limit cannot be exceeded by performing balance transfers.

You can perform a Balance enquiry at by contacting us via phone or email.

Lost/ Stolen/ Damaged
In cases where you misplace your Zatu Games gift card code, Zatu Games will be able to re-send the code to the email address it was originally sent to. Zatu Games cannot be held responsible for any balance lost on a Zatu Games gift card as a result of theft or fraud. All Zatu Games gift e-cards have a unique code on them which is required for any online purchase. Zatu Games cannot be held responsible for any unauthorised use where the unique code has become known to another party. Should you not have access to the original email address on file, Zatu Games may ask for another form of identification before re-issuing the code.

Using a Zatu Games gift card
Customers may use their Zatu Games gift via our website regardless of the country of the customer. Should you choose to use your Zatu Games gift card outside of the country it was purchased in, foreign exchange rates applicable on the date of the transaction will apply to any transactions performed and shipping costs will differ. Please note any redemptions, balance enquiries, top-ups and balance transfers will be reflected in the currency applicable to the country you are using it in.

Crediting a Zatu Games gift card
Should you return product(s) purchased using a Zatu Games gift card for an exchange of a lesser value, any refund amount due will be credited to the original method of payment. This may require a new gift card code to be created for you or it may just mean your card will be topped up.

If a partial refund is made for any purchase using a Zatu Games gift card and another method of payment, then any refund amount owing will be credited to the Zatu Games gift card in the first instance.

If the total to be refunded is more than originally paid by Zatu Games gift card, then any remaining refund balance will be refunded to the other method of payment used (debit/credit card or cash).

Governing Law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Now the small print’s done, it’s time to get ordering. We hope you enjoy your gift card!