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Customer Service Apprentice

Job Type: Full Time        Salary: £4.45 per hour

Job Type: Full-time.

Hours: 40 hours per week, with 20% of your time being dedicated to course-based learning. Our Customer Service Team work on a rota basis, however hours are flexible.

Salary: £4.45 per hour.

Location: Bowthorpe, Norwich, NR5 9JF. Free parking on site.

Lifeline24 is an award-winning, national provider of personal alarms. Could you be the perfect candidate to help us provide a life-saving service across the UK, bringing peace of mind to elderly, disabled and vulnerable people and their loved ones?

We’re looking for a friendly, hard-working and enthusiastic Customer Service Apprentice to join our dedicated team. This position is a crucial role at Lifeline24 and you will be working as a key representative for a business that helps thousands of people each year.

This is a 12-month apprenticeship that is great role for school leavers. At the end of the course, the candidate will achieve a level 2 or 3 Diploma. Further career advancement opportunities are available for the right candidate.

What you’ll be doing:

  • Helping the team with online chats, emails and contact form enquiries
  • Taking inbound calls advising potential customers over the phone – helping them to understand our service and its benefits
  • Processing customer orders over the phone
  • Building initial relationships with new alarm users and helping to support our existing customers
  • Answering email and web chat enquiries
  • Making outbound calls to ensure that customer records are up to date

What we’re looking for:

  • A friendly and approachable person with a confident and polite telephone manner
  • A reliable individual with excellent organisational and problem-solving skills
  • Fantastic written and oral communication skills, with the ability to think on your feet
  • Someone who is able to manage their own workload in a fast-paced office environment
  • Individuals who can demonstrate high levels of accuracy and attention to detail with their work
  • A good working understanding of PC software such as Microsoft Office, including Word, Excel and Outlook
  • A minimum of 9 GCSE’s A*-C is require

The successful candidate for this job position will receive full training and guidance from our in-house customer service trainer

Why work for us?

At Lifeline24 we make sure our staff are happy and healthy so they can best help our customers! We offer many unique benefits to help with this, including:

  • Flexitime and flexible working hours
  • Free £50 gaming voucher for every employee, every year, through our sister company Zatu Games
  • Generous staff discount on board games, toys and teddy bears
  • Increasing holiday allowance for length of service
  • Breakout rooms with modern facilities such as PS4, ping-pong tables and board games
  • A friendly, sociable and exciting working environment
  • Aviva Pension Scheme
  • Free refreshments
  • Free massages
  • Free eye tests through Specsavers
  • Monthly bring your dog to work days
  • 80% off local Tennis club annual membership fee
  • Discount on Residential Conveyancing and other legal advice
  • Free on-site parking

We're always on the look out for talented writers, with a passion for board games, to join our guest blogging team. We have over 40 guest writers who produce exciting and informative reviews, previews, features, interviews and news round-ups. 

As a member of the guest blogging team you will receive discounted games and invaluable exposure for your work. You'll also join our online community of board game writers, who come together to discuss all of their favourite games.

Many of our writers now have great contacts within the board game industry, with some writers going on to gain jobs with board game publishers.